Skip to main content
The Background Noise node controls ambient sound during the call, allowing you to add or remove noise profiles (e.g., office ambience) to shape the caller’s perception of the environment. Use this node to start, change, or stop background noise at any point in the workflow.

​
Main Settings

​
State

Controls whether background noise should start or stop at this point in the path. Options:
  • On — begin playing the selected background noise track.
  • Off — immediately stop any previously started background noise. When Off is selected, all other fields are hidden.
Use a second Background Noise node later in the path (State = Off) to cleanly stop noise initiated earlier.

​
Track

Shown only when State = On.
Select the ambient noise profile to play in the background. Options:
  • Office
  • Keyboard

​
Auto Turn Off

Shown only when State = On.
Choose how and when background noise should automatically stop. Options:
  • Disabled — noise continues until manually stopped by another Background Noise node.
  • Timer Based — noise stops automatically after a configurable number of seconds.
  • When Agent Takes Control — noise stops the moment the agent begins speaking or resumes control of the conversation.

​
Turn Off After (seconds)

Shown only when Auto Turn Off = Timer Based.
Define how many seconds the track should play before turning off automatically.